Shipping Policy – ECOMOROCCO

Processing & Handling Time

• All orders are processed within 2–5 business days after payment confirmation.

• Orders are not shipped or delivered on weekends or holidays.

Estimated Delivery Times

• Europe: 8 – 18 business days

• North America: 8 – 16 business days

• Other destinations: Delivery times may vary depending on location and customs procedures.

Shipping Fees

• Shipping charges are calculated and displayed at checkout.

• Fees include handling, packaging, and carrier costs.

• Customs duties, taxes, or import fees (if applicable) are the customer’s responsibility.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking details (if available).

• You can track your order directly through the carrier’s website.

Delays & Liability

• Delivery times are estimates only and are not guaranteed.

• ECOMOROCCO is not responsible for delays caused by:

  • shipping carriers,

  • customs clearance,

  • or events beyond our control (weather, strikes, etc.).

• Once your order has been handed over to the carrier, title and risk of loss pass to the customer.

Shipping Address Accuracy

• Please make sure your shipping address is complete and accurate before placing an order.

• We are not responsible for orders lost or undelivered due to incorrect addresses provided by the customer.